How can we help?

Contact TROUIX Support

Signed-in users can tap the headset button in the App to submit a ticket and follow its status. You can also email us.

Account questions

I forgot my password

Use password recovery on the sign-in screen. If email recovery is temporarily unavailable, contact us from the registered email address.

How do I sign out another device?

Open Account → Account Security → Sign-in Sessions, then revoke sessions you no longer use or recognise.

How do I permanently delete my account?

Open Account → Account Management → Delete Account. See the full Account Deletion Guide.

Market data and content

Why does a price differ from another service?

Sources, symbols, market types, liquidity and update times may differ. Verify the pair and spot or futures market, then consult the original source.

Why was an in-app alert late?

Source availability, network conditions, service status and data delay can affect when an alert rule is evaluated or displayed inside the App. TROUIX does not currently provide iOS push notifications. Never rely on an alert as the sole basis for a decision.

Does news represent TROUIX’s opinion?

No. Third-party news and project information are displayed for information only and do not imply endorsement, recommendation or a return guarantee.

Privacy and data controls

Manage profile data, watchlists, in-app alert rules, bookmarks, records and sessions in the App. See the Privacy Policy for details. Email privacy requests from your registered address with “Privacy Request” in the subject.

Security reminders

• TROUIX Support never asks for passwords, verification codes, private keys or seed phrases.
• TROUIX does not offer deposits, withdrawals, transfers or real-money trading and will never ask you to send assets.
• Do not install profiles or share remote screen-control access through unofficial links.
• After suspicious access, change your password, revoke other sessions and contact support.